Once Payment Is Made, In Full Or Part, You Agree To Our Terms & Conditions

Dog Training Assessments

All Training Assessment quotations are valid for 90 Days. If the Client wishes to go ahead with the Training Course following this period, they may be required to carry out an additional Training Assessment (chargeable) to ensure no changes are apparent and a new Training Course quotation may be given. The Company is not responsible for any actions taken between the end of the Training Assessment and the commencement of the Training Course. Any changes in how the Client interacts with their dog, before the start the Training Course, may have negative consequences shown through the dog’s behaviours.

Any cancellations must be made at least 14 days prior to an appointment to qualify for a refund. Any cancellations in less than 14 days will not be eligible for any refunds. All refunds are subject to a £25.00 admin fee.

Rescheduling of Training Assessment:

More than 7 Days notice: No Charge

More than 3 Days Notice: 50% Charge

Less Than 72 Hours Notice: 100% Charge

Rescheduled appointments do not qualify for refunds.

Personal Training Courses

All Personal (121) Training Courses are sold as a whole package course, and not a number of individual sessions. Personal Training Courses are payable in advance and cannot be scheduled without full payment. The maximum duration of a personal training course is 6 Months from the first training session. It is the customers responsibility to ensure that sessions are booked in within this time frame. Any training packages purchased as puppy packages must be complete by the time the dog is 12 Months of age. It is the customers responsibility to ensure that sessions are complete by the time. No refunds are available if these time frames lapse.

In the unlikely event that a Client is unsatisfied with their course progress, we require the Client to attend a minimum of 2 sessions, in order to give a reasonable amount of time for any improvements and changes to be experienced. After the Client has raised this issue in writing, we will discuss this with their trainer and require the Client to attend a further 1 session and practice for 3 weeks in order to give a reasonable amount of time for any improvements and changes to be experienced. The Company will make every attempt to ensure the Client can continue with their course as a satisfied Client. If after these sessions, the Client is still unhappy, they can request a refund for the outstanding sessions. Complaints will not be accepted if caused by fault of the client. This includes lack of effort to train their dog, lack of time available to train and failure to follow our training instructions and methods. Refunds are not available where any failures in training are the fault of the client.

Any rescheduling or cancellations in less than 24 hours will be charged as a full session.

We allow the Client to reschedule on the following time basis:

One (1) session with less than 3 Days, but more than 24 Hours notice (not inclusive of weekend appointments).

One (1) sessions in less than 7 Days, but more than 3 Days notice (not inclusive of weekend appointments).

Any further rescheduling by the Client will be chargeable as a session against your course.

If a Client has booked more than one session in advance, a minimum of 7 Days notice must be given for any cancellations.

Any weekend session reschedules require a minimum of 7 Days notice as these are in-demand appointments.

Rescheduled appointments do not qualify for refunds.

Boost Training Day:

A Boost Training Day is booked for the entire day and staffing is allocated to you dog. Boost Training is payable in advance and cannot be scheduled without full payment.

Where a number of Boosts are booked by a customer at a discounted rate, refunds do not apply once one boost has been used.

Where the Company has completed a Boost Training Day with a Client’s dog, we will have a better understanding of this dog’s training requirements and potential. The Client must ensure that work carried out between sessions is as directed by their Trainer. Failure to do so will result in lack of success and these cases will not qualify for refunds.

Any cancellations must be made at least 14 days prior to an appointment to qualify for a refund. Any cancellations in less than 14 days will not be eligible for any refunds for the Boost Day and first booked training session.

Rescheduling a Boost Training Day is possible with the following terms:

More than 14 Days notice: No Charge

More than 7 Days Notice: 50% Charge

Less Than 5 Notice: 100% Charge

Any weekend Boost reschedules require a minimum of 14 Days notice as these are in-demand appointments.

Rescheduled appointments do not qualify for refunds.

Residential Training Courses:

Residential Training is payable in advance and cannot be scheduled without a minimum of 50% of the full payment.

Any cancellations must be made at least 30 days prior to the start date to qualify for a refund. Any cancellations in less than 30 days will not be eligible for any refunds. All refunds are subject to a £25.00 admin fee (plus a 3% card fee where payment was made by card).

Rescheduling a Home Life Training Course is possible with the following terms:

More than 21 Days notice: No Charge

More than 14 Days Notice: 30% Charge

More than 7 Days Notice: 40% Charge

Less Than 7 Days Notice: 50% Charge

Rescheduled appointments do not qualify for refunds.

Home Visit Training:

Home Visit Training requires travel by the Trainer before and after the scheduled visit. This restricts the amount of work the Trainer can do perform on these days. Home Visit Training is payable in advance and cannot be scheduled without full payment. As much information should be provided about your dog prior to the home visit as possible. Where you have not made us aware of any behavioural issues that put our Trainer’s safety at risk, we may stop the home visit and leave your home. This will still incur the full cost of the visit.

Any cancellations must be made at least 14 days prior to an appointment to qualify for a refund. Any cancellations in less than 14 days will not be eligible for any refunds. All refunds are subject to a £25.00 admin fee (plus a 3% card fee where payment was made by card).

Rescheduling a Home Visit is possible with the following terms:

More than 7 Days notice: No Charge

More than 3 Days Notice: 50% Charge

Less Than 72 Hours Notice: 100% Charge

Rescheduled appointments do not qualify for refunds.

Puppy Socialisation Days

Puppy Socialising is time sensitive and should be carried out as soon as possible. We limit the age of puppies attending puppy social days to 5 Months of age. It is the customers responsibility to book in their purchased social days before this age limit.

Rescheduled appointments do not qualify for refunds.

Group Training Activity

We require a minimum number of 4 customers to be able run a group activity. We will always try our hardest to run all of our courses as advertised, but cannot guarantee that courses which don’t meet the minimum customers number will be able to run. For courses of 3 customers the courses will be run on a reduced number of weeks, as there is more customer time from the Trainer.

If the minimum number of Customers is not met, this is the process we will follow:

Where possible we will offer you a place on a confirmed course in a different location, or we may decide to merge groups, which may also require a change of location.

Where a move to another location is not practical, the course may still run (at the Company’s discretion), even if the minimum number of customers is not met, with a reduced course duration.

Use your credit as full or part payment towards any of our other services. Our Trainers will be happy to help you choose a suitable option for you.

Keep your credit and defer a term, in order to take your originally chosen course at the next available start date. Courses run throughout the year with regular start dates. Please consult our website for your next available course start date. Please note that if your course fails to meet the minimum student number required in the next term, we cannot guarantee that we will be able to run the course.

Request for the credit to be refunded back to you in accordance with our Cancellation & Refunds policy.

Additional Learning Materials

Learning Materials that compliment the courses may be included within the price of the course. Where the company sees fit, additional material may be supplied free of charge appropriate to the level of the course. Learning Materials must not shared by the customer with anyone else. Any customer participating in sharing of learning materials will forfeit their right to continue training with us and will not be entitled to any refunds.

Entry Requirements

Customers are required to be 18 and over. Anyone participating in our training under the age of 18, must be accompanied by an adult. Where children are causing disruption to Training Classes, the accompanying adult may be requested to remove the child from the Centre.

Special Requirements

Any special requests must be advised in writing at the time of booking. Please feel free to make known to us any medical conditions or other needs, which you feel may impact your training experience and might enable us to provide you with a higher level of personal service and attention. Any information received will remain confidential. Special requests also include customers with limited availability for training sessions. It is the Client’s responsibility to inform the Company of limitations for attendance before booking onto any course. If any sessions are arranged outside of normal working hours, at the Client request, there will be additional charges to cover this.

Responsibility of the Company

The Company accepts responsibility for ensuring that all parts of the Training Course are supplied as described and that all Clients shall reach reasonable standard where appropriate effort has been shown by the client. However the Company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributed to fault of the client.

The company cannot be held responsible for unusual and unforeseeable circumstances beyond the Company’s control, including force majeure or unforeseeable or unavoidable actions of an unconnected third party.

Fault of the Client

This includes lack of effort to train their dog, lack of time available to train their dog or failure to follow our training instructions and techniques.

Refunds are not available where any failures in training progress are the result of a fault of the client. In the event a customer decides they no longer wish to keep their dog, whether through re-homing or otherwise, we cannot offer a credit or refund for any outstanding sessions.

Changes by the Customer

1) If the customer wishes to change their booking in any way after payment has been made, they must inform the Company immediately. Please email info@yorkshiredogtraining.co.uk

2) We understand that things happen in life that cannot be controlled, and as a result, sessions sometimes need to be rescheduled. Please be aware that this costs us money if we cannot fill the agreed time slot. Any sessions cancelled in less than 24 hours will always be charged as a full session from your course.

3) Females in Season/Heat: Please contact us immediately if your dog comes into season/heat if you are currently working with us. We will advise the best options available to continue training. If we request that the training continues, absolute care will be taken to ensure no male dogs come into contact with the female in heat. If you arrive at a Training Centre without previously advising us of the season/heat, we may not be able to carry out the session and this session will be charged as a full session within your course.

4) Sick Dogs: Please contact us immediately if your dog is ill and you have an appointment. We will not charge for sessions rescheduled due to ill health, but courses will not be permitted to be cancelled due to sickness. The Company reserves the right to request a letter from a vet if a Clients dog is deemed unfit to continue training due to health reasons. Clients should not attend any appointments with unhealthy dogs. If you arrive at a Training Centre with a sick dog, we will not be able to carry out the session and this session will be charged as a full session within your course.

5) If the Customer is unhappy with the Trainer, or any aspect of the Training Course, they must inform the Company immediately in writing. The Company cannot deal with issues or complaints retrospectively (7 Days Maximum following previous training session). The Company reserves the right to offer solutions to the issue, such as speaking to the Trainer about the problem, changing the Trainer, offering the customer an alternative training course or location. 

Changes by the Company

1) Course bookings are not confirmed until the course confirmation email has been sent and payment has been made.

2) The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any sessions if unforeseen circumstances arise. This includes but is not limited to; providing a different Trainer, for Trainer sickness or absence, cancelling a session and offering an alternative date, postponing the course for a short period or offering alternative suitable locations within reasonable travel distance. If force majeure occurs while a course is in progress, the company may offer to make reasonable alternative arrangements, such as delivering courses online.

Cancellation and Refunds

1) In the event that a Client wishes to cancel their course, they must notify the Company as soon as possible in writing. Cancellations by phone can not be accepted. Please email info@yorkshiredogtraining.co.uk to cancel your course. The following terms apply:

1. All refund and deferral applications must be made at least fourteen (14) days before any agreed Training Course start date or any booked appointment.

2. Refund applications made up to fourteen (14) days before the Training Course commences will be eligible for a full refund minus a £25 administration fee and card fee (3%) if this was the payment method. Alternatively you can postpone your booking to a later start date with no administration fee deductions applied.

3. Refund applications made fourteen (14) days or less before the course start date cannot be accepted: no refunds are available and you will no longer be able to transfer your booking to a later start date.

4. No refunds are available for non-attendance.

5. Credit / Debit card fees are non-refundable (This is 3% of the payment)

6. How to claim a refund: You must notify the Company in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined within these terms.

7. Due to the nature of our courses, we cannot, in any event, pro-rata classes or transfer unused session time to another course or apply it to a refund. Courses are booked as a whole and are always priced at a discounted rate of service. Course refunds are not applicable.

8. Refunds will normally be made by Bank Transfer. Cash payment refunds must be completed by bank transfer. Refunds will be processed within 5 – 10 working days of notification of refund acceptance, depending on your bank.

9. In the event the Company is unable to run a course, or make suitable alternative arrangements under the Minimum Number of Students policy, the customer will be entitled to a full refund, including any credit card fees. Refunds will be processed within 5 – 10 working days of notification of refund, depending on your bank.

10. Where orders were previously modified and administration charges or penalties incurred, a full refund no longer constitutes the original value of the booking, but is subject to deductions of these charges as detailed above.

11. Group Training: As a service that is provided on a specific date within a specific period the Company is not obligated to provide a fourteen (14) day cooling off period. However, the Company has elected to offer the following: Bookings made remotely (by telephone, email, online) may be cancelled within fourteen (14) days of the initial booking in writing to info@yorkshiredogtraining.co.uk.

12. This 14-day period is called “the cooling off period”. If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’. We will refund the fees paid in full minus a £25 administration fee.

13. If you book fourteen (14) days or less before the start of the course you lose your right to a cooling off period. The service will start within the 14 day cooling off period and the service forms part of a set of group lessons which are not sold individually.

14. If your cooling off period falls over the 14 days before the start of the course, then your cooling off period is limited to the number of days that do not fall over the 14 days prior to the start of the course. All refund applications must be made at least fourteen (14 days) before the course start date.